Privacy Policy

1. Information You Provide

• Account info: name, email address, and profile photo.
• Seller info: store name, shop description, and specialties.
• Shipping address, used for buying and selling transactions.
• Listings you create: titles, descriptions, categories, and photos.
• Messages you send to other users and posts, comments, or likes on the social feed.
• Support tickets and any information you share with our support team.

2. Bank Payments

Purchases are paid by bank (ACH) through our payment partner, Stripe, Inc. You link a bank account once, either by signing in to your bank through Stripe or by entering your account and routing numbers, which go directly to Stripe. coinpost never receives your bank login, and keeps only the bank’s name, the account type, the last four digits of the account number and Stripe’s reference to it. Your payments, refunds and (for sellers) payouts are recorded in your coinpost account history.

To pay sellers, Stripe asks sellers for identity and bank details when they set up payouts; that information goes to Stripe, and coinpost receives only whether payouts are ready and the payout bank’s name and last four digits. Stripe keeps a record of your payment authorization as banking rules require, and handles your information under its own privacy policy.

3. Information Collected Automatically

• Usage data, such as which screens you visit and actions you take in the app.
• Device information, such as device type and operating system.
• Approximate location derived from your shipping address, where provided.

4. How We Use Information

• Operate the marketplace: listings, bidding, messaging, and the social feed.
• Process payments and shipping labels through our service providers.
• Calculate ratings and feedback scores.
• Detect and prevent fraud, counterfeit listings, and abuse.
• Provide customer support and respond to your requests.
• Send you transactional notifications (orders, messages, return requests) and, where permitted, other updates.

5. How Information Is Shared

Certain information is inherently shared as part of using a marketplace:

• Your display name, store name, ratings, and feedback are visible to other users.
• When you complete a purchase, your shipping address is shared with the seller (and vice versa) so the order can be fulfilled.
• Messages are visible to the other participant in the conversation.

We also share information with service providers who help us run the Service, including Google Firebase (authentication, database, storage, and backend functions), Stripe (bank account linking, bank payments, refunds and seller payouts), Didit (identity verification for sellers) and a shipping-rate provider (label purchase and tracking). We do not sell your personal information to third parties.

6. Advertising

The app may display ads served through Google AdMob. We request non-personalized ads where possible. Google's use of information is governed by Google's own privacy policy.

7. Data Retention

We retain account and transaction information for as long as your account is active and as needed to comply with legal, accounting, or reporting obligations (for example, records of completed sales). You can request deletion of your account as described below.

8. Your Choices

• Update your profile, shop settings, and shipping address at any time in the app.
• Contact us to request a copy of your data or to delete your account.
• Manage notification preferences where the app provides that option.

9. Children's Privacy

coinpost is not directed to children, and you must be at least 18 years old to use the Service. We do not knowingly collect information from children.

10. Data Security

We use industry-standard safeguards, including those provided by Firebase, to protect your information. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

To protect accounts and payments from automated abuse, the Service uses Google reCAPTCHA. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll provide notice on the website or in the app. Your continued use of coinpost after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

coinpost LLC. Questions about this Privacy Policy or your information can be sent to [email protected] or through Account → Help & Support in the app.