Contact us

Send us a message and a real person will reply by email, usually within 1 business day.

What can we help with?

Have photos? Send them with your reply to our email. Never include passwords or bank details.

Prefer email? Write to [email protected].

Quick answers

My item didn’t arrive or isn’t as described

Message the seller from the order first. If it isn’t fixed within 3 days, send us a message above. You’re covered by Buyer Protection: the full price and shipping back, even when the seller doesn’t accept returns.

When do sellers get paid?

24 hours after the order is delivered, straight to the seller’s bank. See Fees.

How do I start selling?

Verify your ID once with your phone and a photo ID, then list for free. Start at Start selling.

A seller asked me to pay another way

Don’t. Payments outside coinpost aren’t protected. Use Report this listing on the item page, or send us a message.

How do I see or delete my data?

See our Privacy Policy, or send us a message from your account’s email address.