coinpost
Buyer Protection
Get the item you ordered, or your money back.
- Full refund
- Item price and shipping
- Free
- On every order
- 30 days
- After delivery to open a claim
Covers Buy now, cart orders, accepted offers and auction wins paid through coinpost, even when the seller doesn’t accept returns.
What’s covered
It didn’t arrive
It wasn’t shipped, tracking never shows delivery, or it was lost on the way.
Not as described
A different date, mint mark, variety, grade or cert number than listed, or damage, cleaning or problems the listing didn’t disclose.
Counterfeit or altered
A replica, a fake or altered slab, or a coin or note that was tampered with.
Damaged, wrong or missing
Broken in shipping because of poor packing, the wrong item, or fewer items than you paid for.
Not covered
- Paying outside coinpost. Bank transfers, payment apps or cash can’t be protected. If a seller asks, please report it.
- Changing your mind. Returns follow the seller’s return policy on the listing.
- Anything the listing showed. Toning, wear or marks visible in the photos or described.
- Grading opinions on raw coins. Certified items must match their stated grade and cert.
- Late claims. More than 30 days after delivery, or after the estimated delivery date.
If something goes wrong
- 1
Message the seller
Open the order and use Message seller. Most problems are fixed quickly.
- 2
Ask us to step in
No fix after 3 days? Email [email protected] with the item link and photos. Keep all packaging.
- 3
Get your refund
If you’re covered, the full price and shipping go back to the bank you paid with. We may ask you to return the item first, with a prepaid label when the seller is at fault.
How your money is kept safe
Sellers aren’t paid when you pay. They’re paid 24 hours after the order is delivered, so if something goes wrong there’s still money to refund. If tracking doesn’t show your package as delivered, use Confirm delivery in Purchases once it arrives. Bids cost nothing unless you win.
Questions
Does Buyer Protection cost anything?
No. Every purchase paid through coinpost is covered automatically.
Are auctions covered?
Yes. Auction wins are covered the same way as Buy now purchases.
How is a refund paid?
Back to the bank you paid with, for the full item price plus the shipping you paid. It usually shows up in 5–10 business days.
What’s the difference between returns and Buyer Protection?
Returns are for change of mind and follow each seller’s policy (no returns, or 7, 14 or 30 days). Buyer Protection is for problems with the order, whatever the seller’s return policy is.
A seller asked me to pay another way. What should I do?
Don’t. Payments outside coinpost aren’t protected. Report the conversation from Messages or email [email protected].
This page summarizes how coinpost handles problems with orders. See also our Terms of Service.